Monday, 29 August 2016

Facts about Typesetting

The skill or the process of setting a document’s type is known as Typesetting. This process is not similar to typography and so the two should not be confused. However, both typography and typesetting have their roots in the Gutenberg revolution.

Both these two crafts are related to the art of presenting texts in type but both accomplished that in their own individualistic ways.

It is the process wherein the images and the tests are arranged in pages to make them ready for printing. Tasks such as choosing an appropriate composition for the text, size and style are different aspects of typesetting.

Though initially, it may appear that typesetting is an easy process, it takes a long time to prepare the entire document for printing in the correct manner. That is because there are various aspects to be taken into consideration by a professional typesetter to accomplish his tasks properly.

The typesetter must appreciate the importance of conveying the pictures and texts of a document in such a manner that it is pleasing to the eyes. He or she has to ensure that accurate distribution of the text has been conducted, the specification of various font sized are done properly and the most suitable fonts are chosen. But what is the most crucial component of the typesetting process? It is how well the text can be read since there is a significant distinction between documents that are formatted well versus others where the appearance of the text is neglected.

Know These Latest Voice-over Trends

Do you nurture an ambition to be a successful voice-over artist? If so, you need to be constantly ready for being competitive, adapt yourself to an industry that keeps changing its ways quite often and also undergoes vigorous and constant training.

Here are some of the recent trends for the voice-over industry that you should definitely be aware of if you want to be a part of it.

1. Agents for voice-over are available in a number of cities

You can find a number of voice-over agents all across the country. But do your homework properly before selecting a particular voice-over agent. Get information about his reputation in the market and the client base he or she is having before short listing one.

2. Recording for auditions can be now conducted anytime and anywhere

Thanks to the Internet revolution and ease of its accessibility, it has become normal for clients to ask for submission of auditions very fast. Technology has become so sophisticated today that you can do a recording for your voice-over while travelling in a car or while sitting at home.

Today, a wide variety of cheap but good quality mics are easily available in the market that can be used in conjunction with your tablet, iPad or laptop so that recording for auditions is now child’s play.

Monday, 22 August 2016

How Training On Customer Service Enhances Customer Satisfaction?

A well-planned customer service training makes all the differences in how your company manages to portray a distinct image in the minds of the customers. It helps your staff to deliver satisfying problem resolutions, empathy and thoroughness. 

Moreover, your customer service representatives can acquire the knowledge of how to view problems from the customers’ perspective. 

Such ability can be the result of a well-learned skill and can be mastered through customer service training.

Check out some of the benefits that can be offered to your customers through a good customer service training as they make your front-line service representatives more skilful. 

  • A higher number of loyal customers who can spread a positive word within their circles.
  • Significantly improve customer satisfaction scores.
  • Your company can earn a reputation of being fair while interacting with all the customers
  • Increase in repeat customers who will come back to you ignoring your competitors.
  • Earn a reputation of being honest while interacting with your customers every time.
  • Your customers will exhibit greater trust in your brand when they feel that their issues and interests were heard, respected and taken care of. 

Highlights of good customer service training

  • Ways of demonstrating empathy towards your customers.
  • What are those critical expectations your customers have
  • How to query customers so that they are at ease and trust can be built up
  • Using the best practices in the industry so that a good culture in customer service can be built up.

Training a Newly Hired Employee As Your Organization Expands

Is your company going through the stage of acquisitions and mergers? If that is the case, the kind of training that is given to your news employees can either bring success or break it. 

In case the new employees will join your board from a company that you acquired recently, they have had their own set of protocols and rules and may be unfamiliar with the way your business functions. 

If you are looking for a seamless and effortless integration, all new employees should be well-acquainted with the standards and procedures of your company. 

Here are a couple of tips to train your employees effectively when your business is in an expansion mode. 

Set up a well-defined mentorship program

You should pair your new employees with a mentor as soon as they join your company. This pairing up should be done on the basis of their job function and tenure. During this hand-holding session, a mentor who belongs to your old team should share the best practices and guide him on how the new employee should be functioning in his new role. However, a company should be continuously tweaking their mentorship program to make sure that they are up-to-date with the existing practices and make sure that they are providing the finest services to the customers.

Skill Assessment

Evaluation of the new employees should be done to ascertain the level of their skills so that you can determine the level of training needed by them within the first one month of their employment. This skill assessment should be there as a component of your mentorship program or they can be conducted separately. 

Sunday, 14 August 2016

Why to Implement Audio Response System in a Corporate Event

Today an audio response system has to be carefully implemented for the successful execution of a corporate event in many organizations. It is not an easy task always to find a way of collecting responses, especially in a training course, a business conference or any other corporate event. 

In case you want to be certain that the audience had a say during a conference and you have in your possession the best representative data set with respect to the responses from the participants, using a good audience response system is an apt mechanism for conducting electronic voting.

You can be also assured of data accuracy when you use such a system for any type of corporate event. This voting device is usually a hand-held one and allows active participation of audience thereby being used as a polling system. It allows the delegates to cast their votes on the basis of a set of questions that are summarized on a slide while the presentation is going on. 

Each member in the audience can press the button that correspond the selected response. All the audience responses are immediately collected by a special receiver device and then can be represented in the form of a catchy chart or graph and integrated within that presentation.

Two Advantages of Hiring a Tour Guide System on Rent

A tour guide system comes extremely handy when audio reinforcements are a must especially in situations where a speaker’s voice must be clearly audible despite the background noise and the distance. For instance, it is quite useful during a factory tour. 

Here are some of the advantages of hiring a good tour guide system on rent:

1. Renting lets you customize your tour guide system for each event.

Purchasing such a system can be more expensive when you have to go on adding the number of receivers and transmitters continuously. Moreover, it is not easy to estimate the exact number of tours or other such occasions when you will need a tour guide system. Moreover, if you make the mistake of overestimation, you may end up spending more than what is needed.

When you rent, you are assured of getting a system that can exactly fit your audience size and the total number of group leaders and interpreters. 

2. You can do away with hidden expenses of purchasing when you take a tour guide system on rent.

Though organizations get benefit in terms of long term cost and especially when they have plans of several back-to-back trips when they purchase their own tour guide system, it is important to note that there are hidden costs when such devices are purchased such as maintenance and storage costs. One of the key hidden costs is to keep your system always up to date. 

Monday, 8 August 2016

Things Employees Want To See In A Good Training Program

For many employees who have a tight working schedule and work under tremendous pressure, an online learning module may come quite handy rather than to attend training at a traditional learning environment. For all those busy employees who try to do a balancing act between their personal and professional lives, an online training course may actually come as a big blessing.

But there are other employees who despite the high flexibility and convenience, prefer to attend a classroom training in a traditional setup rather than completing an online course. 

Various studies have proved that there are many organizations that give more weight-age to provide training only to their fresh employees and workers who join in the entry-level positions. There is no denying the fact that it is crucial to provide training to employees with less experience but research has proved that if well-devised training programs are conducted at various levels in a company, is has a direct and significant impact on the long-term performances of employees as well as to the organization. 

Organizing training programs at various stages will also enable the existing manpower to enrich and broaden professional expertise all through their careers. While designing a fruitful training program for the employees, the training department should weigh the various requirements and benefits and then make a decision. 

Why Is Industry Specific Training Important For Your Business?

Since jobs and the economic climate today are highly volatile and unpredictable, subject matter specialists or domain experts are the need of the day. Domain knowledge today has become an important part of your resume. An employer today would definitely not take risk or making errors when their talent acquisition process is on and that is where an industry specific training comes into the broader picture. The need of an industry specific training is even more critical in today’s competitive and fast paced industry.

As a consequence of the rapid development in technology with an ever-increasing speed of digitization, there have been fundamental changes in the product life-cycles, as well as, in the entire industrial sector as a whole. At times, even when there are small alterations in the environment, the entire business model may also become obsolete even after being successful for decades.

The real challenge before a training function in the human resource department in an organization is how to choose the right industrial training for its employees. Moreover, as an employer, you need to also consider the various aspects of a long-term planning involving all those experienced industrial employees who will retire in the coming 5 years. 

The type of industrial training that each employee will be given depends on the nature of their job responsibility. 

Mistakes to Avoid While Conducting A Cross Cultural Training

Cross cultural training is quite crucial for your business when you are planning to diversify or expand beyond your country’s geographical boundaries. 

Here are a couple of mistakes that should be avoided while conducting a cross cultural training for the client.

Never treat your client as your social equal

Your clients will typically look at your relationship not horizontally but vertically. Your client should regard you at a higher status in the society and an expert. If that was not the case, they would not have hired you in the first case. A client may ask for your suggestions and show dependence on you. Training should be conducted in such a manner that it draws out a high degree of participation from your client. You can try the following tips to avoid any pitfalls while conducting a cross cultural training:

  • You need to continuously ask questions, Avoid giving too much advice as they will then want more suggestions from you.
  • Get affirmation of the ideas of your clients and then train them so that they can improve on those points. 
  • Make sure that you do a heads up on your client’s accomplishments too. For instance, you can pinpoint whether the work has been done by the client or not; trying to come out with ideas, making new plans, making decision on a particular action and then implementing it.

Why Customized Training Is So Crucial In a Business Environment?

There are several businesses that have proper dedicated training budgets allocated for the employees. An increasing number of companies today appreciate the importance of training to develop and brush up the skills of their staff.

Today, customized training has gained immense popularity for both the public and private sector. Some of the reasons for its criticality are as follows:

Focused on the learner’s specific needs

A customized training program is specifically designed for achieving certain specific learning requirements. Here, the training modules, as well as, the accompanying exercises have been customized for bridging the gap between the present statuses to the status desired by the management of the organization. In a majority of cases, a customized training program begins with collaboration with the client so that it is easy to assess the current knowledge gap for each team member.

Application is practical

The effectiveness of training is at its peak when a learner can properly appreciate all the concepts that are being presented so that he/she can link the material to their personal situation. A customized training program usually includes group exercises and case studies that are highly relevant and to aid your client in how to choose better. 


Some of the key variables that needed to be considered in a customized training are location, practical tools, budget audience, content and time.  Customization enables accountability of these entire variable for making sure that there is a development of an optimum customized training course.