Tuesday, 6 March 2018

Hospitals Depending On Telephone Interpretation Services to Communicate With Patients Speaking Different Languages

A healthcare facility called River's Edge Hospital and Clinic in Minnesota is using a special video interpretation service that can connect an interpreter with a patient through a video conference to offer necessary interpretation services.


If the patient feels that there is an inadequacy in the interpretation services provided to them, they may complain about the hospital to the state Department of Human Rights.

It is a special video conference service that offers a convenient and affordable means to get in touch with an interpreter whose services could be needed only on certain occasions. Stephanie Holden, the CMO of the hospital said that the service was started at the hospital about a year ago.

She shared that her hospital has just migrated from phone to video. It has been a good change for them to have this special video service available. Both the patient and the healthcare providers can see the interpreter simultaneously. Holden feels that there is a greater value when the faces of the interpreters can be seen rather than just hearing their voices. She also added that the step taken by the hospital has fetched them positive reviews on the satisfaction surveys conducted on their patients.

On an average, the hospital uses this service about 5 to 10 times every month. Mostly, the patients in the emergency and urgent care department use this interpretation service. The hospital only uses those interpreters who are certified in healthcare interpretation services.

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